Get in Touch With Us
Got a question about how sweepstakes coins work, spotted something on our site that needs a second look, or want to suggest a platform we haven't covered yet? This page explains the best way to reach us and what you can expect once you do.
The Best Way to Contact Our Team
Email remains the most reliable route to reach us. Send your message to [email protected] and a real person on our team will read it. We don't rely on automated replies to stand in for an actual answer.
To help us get back to you quickly, tell us upfront what your message concerns — whether it's about a specific operator, a factual correction, or general feedback on the site. A clear subject line means your message reaches the right person the first time.
What Readers Usually Ask Us About
Since our focus is new sweepstakes casinos and social casino platforms, most of the messages we receive fall into a handful of categories:
- Questions about how sweepstakes casinos work — readers often want clarity on the difference between Gold Coins and Sweepstakes Coins, or how prize redemption actually functions before they sign up anywhere.
- State availability queries — because eligibility varies by state and can change, we get regular questions about whether a particular platform currently serves a reader's location. We can point you toward general guidance, but we always recommend confirming directly with the operator's terms before creating an account.
- Corrections and factual updates — offers, coin bundles, and eligible states can change without much notice. If you've noticed something on our site that looks outdated, we want to know so we can review it.
- Feedback on our comparisons — if you've used one of the platforms we cover, such as Spinblitz, Lone Star, or Casino.Click, and think our write-up is missing something relevant, tell us. Reader input genuinely shapes how we refine our coverage.
- Requests to cover a new platform — if a new sweeps cash casino has launched that you think belongs on our radar, let us know its name and we'll look into it.
- Responsible play concerns — if you or someone you know is finding it difficult to keep play in check, mention this in your message and we will point you toward general responsible-play resources.
What We Can't Help With
A few things fall outside what our team can resolve directly:
- Account issues, redemption delays, or verification problems on a specific platform — these need to go to that operator's own customer support team, since we don't have access to individual player accounts.
- Legal advice about whether a particular sweepstakes casino is permitted in your state — we can explain how state-by-state availability generally works, but you should always check the operator's current terms and your local rules for a definitive answer.
- Guarantees about prize redemption times, bonus values, or outcomes — game results are governed by chance, and we don't have visibility into any operator's internal processing times.
How We Handle Your Message
Every email is read individually rather than filtered through automated triage. Our aim is to respond within two working days, though this can stretch slightly during busier periods — we'll always follow up rather than leave a message unanswered.
If your message relates to one of the operators featured on our site, such as those found alongside our trusted non GamStop casino comparisons, we may reference the platform's own published terms when replying, since we don't have insider information beyond what's publicly available.
A Note on Accuracy and Independence
We aim to keep our sweepstakes casino coverage current, and reader feedback is one of the main ways we catch details that have shifted — a changed welcome offer, a state that's been added to an exclusion list, or a redemption threshold that's been updated. If something you've read on this site doesn't match what you experienced when checking a platform directly, we'd genuinely like to hear about it.
Our rankings reflect independent editorial review, and while some of the platforms we cover may pay us if you sign up through a link on this site, that commercial relationship never decides how an operator is ranked or reviewed.
Before You Reach Out
If your question is about how sweepstakes casinos work in general — the dual-currency model, no-purchase-necessary entry, or how eligibility differs from state to state — you may find the answer already covered in our main guides. For anything specific to your situation, particularly around your state's current rules or an individual operator's terms, sending us a message is the right next step, and we'll do our best to point you in a useful direction.